We engaged SIQA to support a client project involving the redesign of an international ordering and approval process within SharePoint. The project was led by Gillian Coleman, who quickly understood the organisation’s requirements and developed a practical solution that automated the process, reduced duplicated work and enhanced service-user experience. Gillian was professional, responsive and easy to work with throughout the project, delivering a solution that effectively balanced operational needs with our client’s governance requirements.

The feedback from our staff who attended the medication safety training delivered by SIQA was extremely positive. Attendees described the sessions as engaging, practical and highly relevant to their roles. Gillian was flexible and accommodating throughout the planning and delivery process, tailoring the training to our needs and creating an interactive learning environment that encouraged participation and discussion. We would highly recommend SIQA as a training provider.

The expert insights helped us clearly understand our strengths and where we could evolve. The process was collaborative, thorough, and aligned with our commitment to delivering safe, high-quality telehealth services. This review has empowered us with a clear roadmap for continued quality improvement.

Gill’s expertise was crucial to achieving our goals related to risk management generally, implementing risk registers throughout the hospital, incident reporting and management, and related training. Gill has the ability to deliver training on these topics clearly and concisely. Gill’s communication skills are excellent, supported by extensive experience and wide-ranging knowledge of quality and risk in a clinical environment. As a result of Gill’s guidance, our organisation made significant advances in incorporating these concepts and processes into daily activities throughout the hospital.

I worked closely with Gillian Coleman in progressing a Quality Management Framework. Gill’s key strengths included her knowledge and understanding of how the key pillars of a Quality Framework were interconnected and how to share that expertise with all stakeholders. Gill worked very successfully with Department Heads and their teams, assisting them in practical terms with risk registers, incident management pathways and audits. Thanks to Gill’s guidance and expertise, our Quality Management Programme is now further advanced. I found Gill a pleasure to work with and would highly recommend Gill to any organisation looking to introduce or improve quality standards in healthcare.

The training was clearly explained and included practical, real-life examples that made the content easier to understand. The facilitator was engaging, approachable and well prepared, creating a safe space where participants felt comfortable asking questions and sharing experiences. Since staff completed the training, the number of medication errors has reduced significantly. The impact has been very noticeable, and we greatly appreciate the support and knowledge shared with the team.